Terms and Conditions

This page advises the Terms & Conditions on which we supply any of our products. Please read these Terms & Conditions carefully before ordering any items from us. You should understand that by ordering any of our products, you agree to be bound by these Terms & Conditions.

1.     All prices quoted are subject to VAT at the current rate.

2.     An order is not confirmed until we are in receipt of a relevant deposit and a signed copy of our Terms & Conditions.

3.     All transport / delivery & collection charges are calculated dependent upon location.

4.     The event venue must be notified prior to the event that we will be arriving.

5.     We require a reasonable access time to the event venue and area(s) in which we have been asked to decorate / set-up. If access is unreasonable, restricted or blocked then we do not accept any responsibility for delays in set-up and/or performance times. An additional charge may be applicable for the additional time due to not being able to gain appropriate access to the venue as required.

6.     We will make every effort to ensure all services are provided as scheduled but do not accept any liability whatsoever for late delivery due to circumstances beyond our control i.e. road congestion, breakdown of vehicle, flooding, fire, road blocks, sickness or civil unrest. We will however endeavour to supply a suitable and acceptable replacement.

7.     Any query or complaint on goods received must be made by the client or a representative of the client, but must be notified to our office within 7 working days of the event.

8.     Ideal Home Products is under no liability whatsoever for any injury or damage sustained as a result of broken glass, materials or any equipment whilst under hire.

9.     We have the right to revise and amend these terms & conditions from time to time.

10.  You will be subject to the terms & conditions in force at the time that you order any items from us, unless any change to these terms & conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

11.  Whilst we will endeavour to honour quotations and absorb any increases in price due to market fluctuations, we reserve the right to advise the client and charge a supplement should the Quotation require adjustment due to significant adverse market forces beyond our control.